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June 2024
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Terms & Conditions

Terms & Conditions

Treatments and Services at Dermacore Clinic are provided by

*Dermacore Limited –12185981 

*Dermamedics Limited – 13461352 Specialist Services

*Independent specialist service/treatment providers

Contact information on these entities are provided at the bottom of this page.

All terms & conditions mentioned below refer and apply to all entities performing treatments/services at Dermacore Clinic.


Consultation & Treatment Deposits

We require a deposit payment to book any treatment or a private dermatology consultation appointment.

Free Consultations for all treatments (excluding dermatology) require a £50 deposit to secure appointment.  The deposit is fully refundable subject to arriving on time for your appointment.  We are happy to reschedule appointments giving a 48-hour notice.  If you no show or do not give written notice required to info@dermacore.co.uk to cancel or reschedule your appointment, then your deposit will be retained to cover business costs.

All deposit payments are non-refundable after 14 days cooling off period upon booking.

Deposits will be requested by card, bank transfer or cash payment, at the time of booking.   To secure your appointment we require deposits to be received within 72 hours.

Your appointment will be confirmed by email.

An appointment reminder SMS is sent to you 48 hours before your appointment and email is sent 72 hours before.

If you select Pay as You Go method for paying to for your treatment sessions, a deposit will be held based on the cost of the overall treatment, this will be refunded separately after last planned treatment is completed.

If you pay for your treatment/course up-front or leave a deposit, this payment is non-refundable unless you are deemed medically unsuitable and can provide evidence from a GP.

Purchased courses are non-refundable and non-transferable.


Cancellation policy

If you are unable to attend your appointment, we require 48 hours’ notice for all services (excluding Private Dermatology appointments require a 7 day notice. If you fail to attend an appointment without giving due notice, we may charge a cancellation fee up-to 100% of your treatment session cost or deduct your deposit and require you to pay for all future treatments in advance. Clients who have purchased a course of treatment but fail to attend their appointment will be charged for their missed treatment session.

Prior to your appointment We will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

We do not provide refunds for cancelled for missed appointments. Cancellation is accepted over the phone or in person (during working hours) at the Clinic, if you cannot reach a reception team member, we require you to send an email to info@dermacore.co.uk. Cancellation via e-mail is accepted and preferred. Do not leave voice message regarding cancellations.

Please note clients can reschedule their existing booked appointment for a maximum of two times. Any further rescheduling will be at the discretion of Dermacore. Too much rescheduling per client in a noticeably short time frame causes business disruptions which can affect existing clients.  Dermacore wants to ensure disruptions are set to a minimum and provide all clients the best flexibility and assured times possible.


  • To cancel or rearrange any appointment please call the clinic on 01952 872828 and email us at info@dermacore.co.uk
  • Please be advised we require a minimum notice of 48 hours to cancel or rearrange a consultation or treatment booking. 7 Days notice required for Dermatology Appointments.

Late Arrivals

Late arrival may result in reduced treatment time or forfeiting of the appointment.  We will only the carry out the treatment within the booked time. Late arrival resulting in your treatment being cancelled or rebooked will also result in the loss of any deposit or deducted from your course sessions.

Dermacore will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.


Any cancellations or no shows made with less than 48 hours’ notice for all services and 7 days for Private Dermatology appointments will result in a loss of a treatment session / deposit.

Promotional Offers

Price Promise – We will match or beat any Laser Hair Removal quote from any Clinic based in Shropshire.  Please note this includes only registered businesses.  We will require proof of quote.  Exclusions are from independent sole trader clinis/practices performing treatments from home.  For any reason we feel the quote is not genuine, we have the right to decline the price match.

Promotional Offers via Email / Social Media

Each campaign details its exclusions individually.



We will only exchange any unopened products returned to us in a saleable condition with an original receipt within 14 days of purchase. Unfortunately, opened products cannot be refunded, unless damaged. If goods are damaged this must be reported to us within 48 hours and can be exchanged in our clinic.

Treatments and Packages:

We offer a full refund on any payment made for a treatment or course of treatment within 14 days of purchase, prior to the treatment being delivered.  If a treatment if booked within the 14 days after initial booking, we need at least 7 days’ notice for any cancellations.   There will be a £50/hour booked admin charge for this.

ALL deposit payments are non-refundable once the treatment has commenced.

Treatments which have taken place, will not be refunded in any circumstances.

We cannot refund any package or course that has already commenced.

Any adverse reaction must be reported to us by telephone or email within 48 hours of your appointment.

The only exception to this policy is a serious or long-term illness that contra-indicates the treatment, confirmed by a medical certificate.

All courses of treatments and gift vouchers must be completed within 12 months of the date of purchase or within the time specified.

Treatment/ Treatment Course Disclaimer.

All treatments must be taken or booked within 12 months or within the time specified from the date of purchase. Any treatments that are left over after this time will be forfeited unless in certain cases such as pregnancy, health condition or a major national emergency is declared. If you choose not to follow the recommend treatment course or after care advise, you may not see the full expected results and therefore, Dermacore cannot be held responsible for this.

It is important to remember that results may vary person to person and cannot be guaranteed as this depends on the persons diet, medical history, lifestyle, and environmental factors.

The results shown are from clients and are typical, however the results are not guaranteed.

This website provides information regarding weight loss, body sculpting, facial treatments, intolerance testing and laser hair removal. It is intended to assist individuals to make an informed decision about the treatments that we offer. We do not offer medical advice or diagnosis any medical condition.

This site is intended to provide our users with educational information only.

Please view our Privacy Policy.

Treatment Suitability

It is our policy to that the client holds a full consultation with a practitioner before commencing any treatment. If during the consultation, considering the information you provide, we find that you are not a suitable candidate for the treatment or there are obvious contra-indications, we may refuse the treatment based on suitability.  

Refusal of Treatment

We have the right to refuse you treatment without any reservation. We do not perform any treatments on clients that are below the age of 18.


Dermacore Limited, DermaMedics Limited and independent specialist practitioners operating under the brand Dermacore will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services that we offer to the client.

It is the client’s responsibility to ensure that client provides practitioners at Dermacore Clinic with all relevant medical history and pre-existing medical conditions before each treatment. Dermacore Clinic and its treatment providers will not be liable for any damage, including personal injury, sustained because of the client’s failure to disclose such details.

By having a treatment, the client agrees to comply with all instructions and/or recommendations given to them by or on behalf of Dermacore Clinic and independant practitioners regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Dermacore Clinic’s and Independent Practitioners liability for death or any personal injury resulting from Dermacore Clinic negligence or any of its agents.

Complaints Policy

Our priority is for you to be completely satisfied with the service you receive from us.

We run a professional business, so we aim for the highest standards in everything we do.

Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.


Tell someone you’re not happy with the service you’ve received, either while you’re in the clinic or as soon as possible after leaving. Calmly and clearly explain the problem. We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within eight weeks.

If you have already left the clinic, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our clinic and discuss your complaint in private. Where we think your complaint is reasonable, we will redo a part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different member of the team, if you prefer, although this may not be possible if the individual is self-employed or has expertise in the particular treatment that was completed. If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.


If, after following our complaints policy, we still can’t agree on how to resolve the complaint to your satisfaction, as required by the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, we will refer you to a certified alternative dispute resolution provider, Hair & Beauty Mediation. As mediators, they listen to both sides and help us work towards a fair and reasonable compromise which is acceptable to both parties. It is not legally binding unless both parties agree on an outcome, but it is a cheaper and quicker alternative than taking legal action. Please note there is a charge of £12 including VAT for the client and £30 including VAT for the salon. Hair & Beauty Mediation can be contacted by: Phone: 01234 831965 Email: mediation@nhbf.co.uk Website: www. nhbf.co.uk /complaints

Medical Disclaimer (courtesy of Docular)

Our website contains general medical information. The medical information is not advice

and should not be treated as such. The medical information on our website is provided

without any representations or warranties, express or implied.

We do not warrant or represent that the medical information on this website:

(a)      will be constantly available, or available at all; or

(b)      is true, accurate, complete, current, or non-misleading.

You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on our website.

Interactive features

Our website includes interactive features that allow users to communicate with us. You acknowledge that, because of the limited nature of communication through our website’s interactive features, any assistance you may receive using any such features is likely to be incomplete and may even be misleading. Any assistance you may receive using any our website’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.

Limits upon exclusions of liability

Nothing in this disclaimer will:

(a)      limit or exclude any liability for death or personal injury resulting from negligence.

(b)      limit or exclude any liability for fraud or fraudulent misrepresentation.

(c)      limit any liabilities in any way that is not permitted under applicable law; or

(d)      exclude any liabilities that may not be excluded under applicable law.

This clause does not affect your statutory rights.

Customer related issues

We aim to over exceed our client’s expectations and provide them a top-class service and a satisfying experience. However, we understand that sometimes things may go not work out as expected. If you feel that we have not satisfied your expectations, then please get in touch. We will be taken up your concerns very seriously, investigate and provide a suitable solution as soon as we can.

If you have had any issues with our service, you should email us at info@dermacore.co.uk Please note that it can take up to 5-7 working days for emails to be actioned.

Special Offers / Vouchers

Discounts cannot be used in conjunction with any other offer – discounts only apply against RRP.

When you use a voucher to make a booking, the voucher is non-refundable and non-transferable. Failure to turn up to your appointment will result in forfeiting your voucher. 48 hours’ notice is required to reschedule your voucher booking. Management decisions are final and are not open for discussion.



This website is operated by Dermacore. Throughout the site, the terms “we”, “us” and “our” refer to Dermacore. Dermacore offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Dermacore, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Dermacore and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 23/23a, Tan Bank, Wellington, Telford, wellington, Telford, SHR, TF1 1HJ, United Kingdom.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at admin@dermacore.co.uk.

Receiving Emails / Letters from Third Party Businesses

Dermacore Ltd, DermaMedics Limited and any independant services/companies performing at Dermacore Clinic and their associated directors reserve the right to charge a fee to respond to any letters or emails, or when providing documentation requested by third parties, such as solicitors, image agencies, government bodies, and so on. This will be decided after taking each case into account. If you do decide to make the first contact, you, or the company you represent agree to these terms and conditions, and thereby accept the charges we invoice to you or the company that is acting on your behalf, including but not limited to solicitors.

Contact information :

Dermacore Limited -12185981

Tel : 01952 87 2828

Email : info@dermacore.co.uk

Dermamedics Limited – 13461352 Specialist Services

Tel : 01952 87 28 28

Email : dermamedics@outlook.com

Independent specialist service/treatment providers

*Dr Ibrahim – Private Dermatology

Tel : 01952 87 28 28

Email : rangeen.ibrahim@nhs.net

*Heather / Dr Aquil – Face Aesthetics Limited – Cosmetic Injectables 

Address for enquiries for businesses mentioned above is 23/23a Tan Bank, Wellington, Telford.  TF1 1HJ.

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